With a team of staff with lots of experience in implementing and supporting the operation of ERP systems, we are confident to bring our customers the best service with the best quality.
Our range of operational support services includes:
- Software copyrights of software solution providers such as SAP, Microsoft, etc., for which we are a genuine authorized warranty/maintenance partner.
- Application software system, IT infrastructure provided by us, deployed to customers.
- The application software, IT infrastructure of the customers that we have the capacity to perform the warranty, and maintenance as the software has expired warranty, maintenance from the provider.
For the preparation and commencement of service for customers, we apply a methodology consisting of the following stages:
The average time for receiving a transfer system is about 4 to 6 weeks and the testing support is about 1 to 2 months depending on the size of the system.
Usually, the supporting requirements are categorized and assessed the priority level, then each type will be processed according to a different procedure and must ensure the commitment standards corresponding to each type.
Each supporting requirement will be implemented the support at the following levels:
- Level 1 operation support:
+ Receiving all support requirements via Helpdesk, switchboard, email, and etc.
+ Classifying from the simple to complex level
+ Classifying by the priority of handling
+ Instantly supporting the requirements which are simple, the non-high complexity, and no need to change or supplement the system configuration
- Level 2 operation support:
+ Reviewing, evaluating and proposing the solutions for requirements that change or need to supplement the system configuration
+ Unifying the implementation solutions to customers
+ Testing by the process of ensuring the correctness of the solution
+ Implementing the solutions and technology transfer
- Level 3 operation support:
+ Collaborating with the firm to review, evaluate, and provide solutions for the requirements that cannot be handled at Level 2 Operation Support
+ Implementing the solutions and technology transfer
In particular, the process is implemented in detail as follows:
At the end of each weekly/monthly/quarterly/yearly support period, we will provide our customers with evaluation reports in different directions to give customers an overview of the volume of support requirement that has been made and the corresponding status.
We also hereby have the basis to consider adjusting the level of service commitment to ensure stability and quality in the process of providing support services to our customers.
