SAP SD/CRM CONSULTANT

Address: 5^th floor, Van Ho Center, 51 Le Dai Hanh Street, Hai Ba Trung District, Ha Noi
Working time: 40-44h/week, 8h30 – 17h30 from Monday – Friday

Bachelor Degree or higher degree.
2 years’ experience of SAP SD/CRM or CRM system
Understand the process of Marketing, Sales and Customer care or Customer service
Worked as SME involved in SAP CRM in the areas of Quote, contract & Unified billing is the advantage.
Should have experience on CRM Billing - Contracts generate Billing Requirement Items (BRIs) which are selected via the Billing Due List
Customer focused with excellent problem-solving skills
Excellent analytical and presentation skills
Strong interpersonal skills, good teamwork player
Good communication both English and Vietnamese

Participate in AMS/ Roll out/ Implementation projects
Participate as a key member of an implementation/Support team to provide the Functional deliverables for multiple SAP transformation and enhancement projects
Work as SPOC between development team and customer IT
Understand customer requirements and functionalities very clearly and provide solution accordingly
You should be able to configure and make changes to existing Sales and Service Processes in SAP CRM
In this role you will responsible for managing and resolving Incident raised by Customer
Handle customer escalation topics and meet the customer satisfaction
Troubleshoot / resolve problems reported by customer
Participates in establishing and maintaining application standards and processes.
Analyze customer business requirements, needs and objectives and map them to SAP solutions and processes to be implemented

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Skype: tamvu90ba

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